Frequently Asked Questions

Contact us, complete KYC verification, receive portal access within 24-48 hours.

Valid passport/ID, proof of address, source of funds declaration for high-value items.

No minimum, though items must be of tangible value for insurance purposes.

2FA mandatory for all accounts, 256-bit encryption, session timeout after 15 minutes of inactivity.

Gold, diamonds, jewellery, important documents, antiques, and other valuables.

In dedicated, climate-controlled vault compartments with unique identifiers and full audit trails.

Yes, by appointment. 48-hour notice required for security preparation.

You declare the estimated value at deposit. For insurance purposes, we recommend professional valuations for items above £50,000.

A unique code given at deposit allowing you to verify your items are in the vault at any time via our public verification portal.

Log into your portal, select the item, choose destination and shipping method.

Worldwide. We deliver to any physical address in any country.

Standard: 3-14 days depending on destination. Express: 1-7 days.

A one-time code sent to you that the recipient must provide to confirm secure delivery.

Full insurance coverage applies. Claims processed within 48 hours.

Monthly storage fees charged on the 1st. Shipment fees charged at dispatch.

Bank transfer, direct debit, or card payment.

Account flagged after 30 days. Items remain secure - we never dispose of client assets.

All stored items covered up to their declared value. In-transit coverage during shipments.

Lloyd's of London - the world's leading insurance marketplace.

Contact your account manager. Claims typically resolved within 5-10 business days.